Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for beauty products?
We offer a 90-day return policy on most items. For hygiene reasons, certain products must be unopened and in their original packaging to qualify for a full refund.
Are KITSCH hair accessories suitable for all hair types?
Yes! Our products, from our satin pillowcases to our silk scrunchies and heatless curlers, are designed to be gentle and effective for all hair textures, including fine, thick, curly, and coily hair.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my satin and microfiber products?
To maintain the quality of your KITSCH essentials, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.